FAQ

 General Questions:

In order to start trading with EQMarkets, all you need to do is follow the quick and simple steps below.

  1. Open an Account: Go to our homepage and fill out the relevant form and then simply click on submit. A welcome email will then be sent to you and simply verify and log in with the credentials that will be provided.
  2. Fill out questionnaire and then upload your documents: Simply just log in to your account via the homepage. Then provide information about yourself via our questionnaire. Then we require you to upload via your account some documents. We require a copy of a valid ID/Passport and a proof of residence such as a Utility Bill or Bank Statement for example no older than six months.
  3. Deposit your funds: Now it is time for you to start funding. Click on “Fund Account”. Here you will be able to deposit via Credit Card and other methods. If you prefer to deposit by Bank Wire then please contact us and we will happily provide you with the necessary Bank Details.
  4. Download the MT4 Platform: Simply download the MT4 Platform and just log in with your account number and password provided to you.

It is really that simple! Now you are ready to start trading with EQMarkets. Good Luck!

We strive to provide excellent support to our clients. We want you to be happy and comfortable with your trading Account. If you have any questions, issues or suggestions then please do not hesitate to contact us on cs@eqmarkets.com .If you want to enquire regarding an offer then please contact cs@eqmarkets.com. You can also call us on +44.203.769.5072.Or simply  visit our homepage and alternatively contact us on our Live Chat or click on the “Request a Call Back” button. We look forward to hearing from you.

Your funds are completely secure. We work with the biggest and most reputably banks in Europe. Security and safety of our client’s funds are our paramount priority. At EQMarkets we use leading Swiss Banks as well as Reputable and Secure European Investment firms to make sure your funds are safe. We value our clients and that is why we offer maximum security regarding your funds. 

My Account:

To open an Account with EQMarkets is quick and simple. Just go to our homepage, fill in the registration form and follow the step by step instructions. Then click on “Open Account”. You will then receive a welcome email with your login credentials and further step by step instructions.

Absolutely not. It is completely FREE. We do not charge are clients any account opening fees or service fees as a continuation of our excellent service provided.

In order to proceed with verifying your account, you will need to send us the scanned copies of the following documents. A Proof of Identity such as a passport, ID card, driver’s license. Please note that the copies must be clear, documents not expired and issued by the government.

A Proof of Residence. We require a scanned copy of one of the following documents: your utility bill, bank statement, local authority tax bill, bank reference letter (from the country you live in), and must state your name and address and no older than six months. For the Citizens of those countries where permanent registration is indicated in their Domestic Passports, we also accept the scanned copy of Domestic Passport (and a page with permanent registration).

Also, if you deposit via credit/debit card, you will need to provide the copy of both sides of the credit/debit card you used for funding. For your security, you need to cover all the numbers except the first 6 and the last 4 on the front and CVV 2 code on the back of the card and provide the proof that the credit card belongs to you in case the card does not bear the name of its holder (such as bank statement).

All the stated documents we require, are to make sure that it’s really yourself opening the account and not someone else trying to use your name illegally. This measure is for the safety and security of our clients.

The questionnaire is designed to assess your level of knowledge of trading. This is so we can help and support you if necessary far more quickly and efficiently. You will be asked for personal information but this will be kept safe and secure and confidentially within our protected servers. Also you will have the option to let us know how you would to prefer to be contacted if required.

To close an account is as simple as opening one. Simply send a request to close the account to our compliance department compliance@eqmarkets.com . When we receive the letter from you, we will send you a withdrawal form (optionally you can download it yourself from our website by visiting our withdrawal form page). You will receive all the remaining balance you have in your account. As soon as the money is transferred to you, your account will be closed.

You will need to open a new account. Don’t worry though as it is quick and very simple. Please click on register and follow the easy step by step process.

It is not a problem. Obtaining your lost password is simple and there are a few options. Firstly you can check your email for the welcome email and your credentials shall be listed there. Alternatively you can simply click on “Forgot Password” button and follow the simple procedure. If you have any issues then do not hesitate to contact us via email cs@eqmarkets.com . You can also call or send us a message on our Live Chat and we will be more than happy to assist you.

You must be 18 years of age as in compliance with the regulatory standards. If you have any questions regarding this then do not hesitate to ask or contact our compliance department who can assist you and make sure you are guided towards trading.

Simply, just send the request via email to compliance@eqmarkets.com . In the email, please state the new email address you wish to have. Once completed you shall receive a confirmation email that this has been completed.

We have four account types specifically designed to different needs. Standard account is designed for the needs of individuals. Corporate accounts suits best the needs of companies and organizations. The Premium Account offers lucrative advantages to every trader. The VIP Account offers a wide range of resources and powerful trading tools, such as training courses, Forex Lessons & guides, daily market analysis, live market updates, and special promotions and more. Choose which one suits you and visit our Accounts page for more information.

It is a personal account in the name of the individual who owns the account. Designed more for people who like to trade on their own. This is probably the best choice as it will help fulfil your trading goals and provide you with outstanding quality of service. The Standard Account offers traders the advantage to start and gain necessary Forex knowledge to help you succeed. A good option for beginners. To find out more please visit our Standard Account Page .

It is an account owned by a corporation. This type of account must be in the full, legal name of the corporation as set in its articles or certificate of incorporation. If you desire to trade on the behalf of your company – this is the best choice for you. Opening corporate account just as easy as any of the other account types. To find out more please visit our Corporate Accounts Page .

The Premium Account offers lucrative advantages to every trader who choose it. You will enjoy full 24/7 support and advanced also bonus scheme and much more. To find out more please visit our Premium Accounts Page.

The VIP Account offers a huge array of resources as well as powerful trading tools, training courses, Forex Lessons & guides, daily market analysis, live market updates, and special V.I.P promotions are also available to V.I.P clients. To find out more please visit our VIP Accounts Page .

We provide no limits as to what is best for you. You want to upgrade or downgrade then that is perfectly acceptable. We understand your current account type may not suit your needs. In order to change your account type, please simply send a request to compliance@eqmarkets.com . Shortly after you will be contacted and guided.

Yes. Simply choose “Demo Account” when logging in to your MT4 platform. We are using the most advanced trading platforms available in the industry. In the demo you can practice and see all the trading tools and over 200 instruments.

Yes of course. It is the same simple procedure as with any of the other account types. You will be asked to provide the relevant documentation for all persons within the joint account and will be asked to fill in a form stating the reason(s) for the join account request. Please contact our Compliance department at compliance@eqmarkets.com . They will be more than happy to guide you.

We at EQMarkets respect and understand the religious needs and requirements of our clients. To open an Islamic Swap-Free account in compliance with Sharia Law simply open a regular account. Then simply send an email with your request to our Customer Support team at cs@eqmarkets.com . You will then be notified when your account becomes Swap-Free.

You can have one regular trading account and one corporate account. If you are not happy with your account type then please contact our compliance department at compliance@eqmarkets.com and they will be more than happy to guide you.

Deposits and Financial Questions:

At EQMarkets we have made sure that depositing into your account is simple, safe and efficient. Simply, you just visit the homepage and click on the “Fund Account” button on the right hand side of the page. Then choose the payment method you prefer and then fill in the relevant information required such as account number and password. It is that simple.

Yes of course. We offer our clients several deposit methods to choose from that are fast safe and secure. If Bank Wire is your preferred method then please contact your bank and provide them with the Beneficiary Details according to the details you can see here our Bank Details. In conjunction with our Regulatory bodies, AML and KYC we must request a scanned copy of the proof of funding you will have received from your bank. This is so we can be assured that the arriving funds have come from yourself with your permission. Once compliance have received the funds and approved them, you will then be notified accordingly and the funds will be visible in your account.

Yes and as with the other deposits, it is just as quick and easy. Just go to the homepage and click on “Fund Account” on the right hand side of the page. You will then be directed and will be able to choose method and select credit card. Here you can choose the type of credit card and then enter the relevant information. You can then choose the currency type and amount of funds you wish to deposit. Then enter your personal account information and then finally click on “Complete Payment”. Fast and efficient.

Yes. We are completely transparent. When you make a deposit you will then receive a Unique ID and then the information will appear in your trading platform. If you have any issues or question then please do not hesitate to contact our Client Support team at cs@eqmarkets.com .

Yes of course and as with the other deposits, it is just as quick and easy. Just go to the homepage and click on “Fund Account” on the right hand side of the page. You will then be directed and will be able to choose method and select Web Money. Here you just enter your personal account information. You can then choose the currency type and amount of funds you wish to deposit. Then enter your personal account information and then finally click on “Complete Payment”. Fast and efficient.

Yes and as with the other deposits, it is just as quick and easy. Just go to the homepage and click on “Fund Account” on the right hand side of the page. You will then be directed and will be able to choose method and select Qiwi. Here you just enter your personal account information. You can then choose the currency type and amount of funds you wish to deposit. Then enter your personal account information and then finally click on “complete Payment”. Fast and efficient.

Of course. We want you to be happy and start trading as soon as possible once your account is ready.

We can assure you that it is of high priority for us to make sure our client’s funds are safe and secure. We work with the biggest and most reputable banks in Europe and the most secure payment systems around such as MasterCard, Visa, Maestro, Qiwi and Maestro. We value your trust and we ask the same in return and all personal information and transaction details are securely stored on our servers.

No problem. We understand that you may change your mind about depositing or the amount you were considering. The best way to do this is to simply just withdraw the funds you have just deposited. Please visit and fill in this form via this Withdrawal of Funds link. Then please send it to our Accounting department at accounts@eqmarkets.com. Once processed the money will be sent back to your bank account or method you deposited via. You will be notified of this once completed.

We here at EQMarkets strive to allow the most flexibility for our clients. There are no significant limitations.

To open an account you must start with 1000 USD.

Wire Transfer minimum amount is 500 USD and no maximum limitation.

Credit card minimum amount is 100 USD and with no maximum limitation.

This solely depends on the method you chose to deposit with. We make sure we do our best to process your deposit so you can start trading sooner. Credit Cards are immediate, Bank Wires can take up to 3 Business days for the funds to arrive to us. If at any time you have any issues or questions or just need some assistance then do not hesitate to contact our Client Support Team at cs@eqmarkets.com. .

EQMarkets offers all our client’s commission free Deposits and Withdrawal transactions. Please note that the only fees you may be charged are those determined by your bank or credit card company. Please, contact your own bank if you are in doubt of the transfer costs that you will be charged. Credit/Debit card Deposits are completely commission and fee free. Withdrawals on the other hand will be subject to a 1-3% transaction fee on the total transactions deposited amount according your credit card company (Fees vary depending on your Card Company). EQMarkets will not charge additional fees on top of the standard transaction processing fees determined by the client’s card issuer. EQMarkets will not carry any transaction fees for client’s Deposits/Withdrawals. For more information please visit our Terms and Conditions.

You can choose from four currencies to deposit with. These are GBP, USD, EUR and RUB.

At EQMarkets we use the one of the most advanced and reliable payment systems in the world. The chances of a technical issue to be the cause are very slim. We advise that you check below as they are likely causes for a declined transaction.

If your card is authorized for online transactions

If you have enough funds on your card

If you have a limit on the card

If you have limit per transaction

If your card is authorized for international transactions

If you have checked and also checked with your bank on your side and the issue still remains , then please contact our Support Team at cs@eqmarkets.com . We will do our best to resolve the issue and assist you.

Quite simply just log in to your account. If the deposit was approved and depending on the method then you will see the funds immediately.

Exceptionally easily. Just fill in this form via this Withdrawal Page. Once approved the funds will be sent back to you and we will then notify you by email with a confirmation that the request is complete and all necessary details included too.

In most cases it takes between 24-48 hours depending on method requested. Once we have the filled in withdrawal form and everything is ok, it will be processed and you will be notified via email with all relevant transaction details and confirmation. We do our absolute best to make sure you receive your funds quickly. If you have any issues then please contact us and if there is a delay at the client end regarding his Bank or Credit Card provider then you will need to contact them in rare instances.

There are two methods to choose from. They are credit Card and Bank Transfer. We guarantee to make sure they arrive to you quickly as a reflection of our service to our clients.

Of course. As with depositing, we understand that clients may change their mind. All you have to do is contact us at compliance@eqmarkets.com , we will then contact you and assist you.

No. We believe in flexibility and there are no limitations.

At EQMarkets we aim to allow our clients to withdraw their funds and any given moment. Therefore, in order for your withdrawal to proceed we suggest you close all your open positions until the moment your withdrawal is executed. Another scenario for a successful withdrawal would be if your account has very low exposure on the market, in this case clients can withdraw even if their account has open positions. Those cases will be handled individually. If you need more information, please contact our customer support team.

It is very unlikely this will happen but in the unlikely event that is does then firstly contact us and make sure that you are not within the time frame as stated regarding any Deposits or Withdrawals. If it is out of the time frame then right away contact our Support team at cs@eqmarkets.com . We will assist in contacting the bank and tracing the payment and please provide any additional information such as Bank Statement copy to help the situation. We pride ourselves the safety and security of your funds.

Yes this is possible and very simple. Just contact our Support Team at cs@eqmarkets.com and they will guide and assist you and provide you with the relevant forms that you and the recipient will need to fill in and send back. Once all necessary documents are received and approved, then it will be processed and you will be notified with a confirmation by email.

Not at all. We are flexible and give you the freedom you need. There are no limitations on how much you can transfer.

All we ask for is the relevant forms as mentioned above. You can request these by contacting our Support Team at cs@eqmarkets.com . You and the recipient will need to fill in the forms and send back to us. When completed you will receive a confirmation via email.

 

Bonus Questions:

We happily offer our clients a 10% Welcome Bonus upon first deposit. If you want to know more about offers, bonuses and promotions then please contact a Sales Representative at sales@eqmarkets.com. They will be more than happy to assist you, inform you and cater a bonus to your needs. For more information please visit our Terms and Conditions.

Your welcome bonus will be added to your Account automatically.  If you have any questions then please contact a Sales Representative at sales@eqmarkets.com. They will assist and keep any communication in strict confidence regarding bonuses and offers. For more information please visit our Terms and Conditions.

Each bonus is tailored to you and your needs. You can spend the bonus while trading and it’s that easy. At EQMarkets, this is just part of our high level service to our clients. For more information please visit our Terms and Conditions.

Any profits gained using the bonus are completely withdrawable. EQMarkets give you the opportunity to increase your chances of more financial possibilities while spending less of your own money. For more information please visit our Terms and Conditions.

Software Related Question

We are using the most advanced trading platforms available in the industry. It is tailor made to your clients’ needs incorporating over 200 instruments and customer trading tools. We also provide trading for all mobile devices.

Simply just go to our homepage and click on the “Trading Platform” in the upper half of the page. Then click “Download Trading Software”. A new window will pop up asking if you would like to save the file. Choose to save it. Once it is downloaded and saved just simply install following the easy steps. We guarantee the files are 100% safe to download.

It is very easy. Please see the visual steps below to guide you accurately.

Click on Tools on the upper panel.

MT-Password-01[1]

Choose Options and click on Change button.

MT-Password-02[1]

After that enter current password and create a new password.

MT-Password-03[1]

Yes. EQMarkets allows you to use your MT4 so you can trade on the move.

iOS – Download link       Android – Download link